2021 Stakeholder Engagement Code of Conduct

1. Introduction, Goals and Outcomes

1.1. Introduction

Our community of stakeholders has prepared, and accepted, this Stakeholder Engagement Code of Conduct for the year 2021, by formal vote.

The policy reflects the needs, interests and involvement of our current community and stakeholders across the international landscape of our work, including Israel, Portugal, Serbia, Singapore, Thailand and the United States of America.

Stakeholder engagement is the process used by a company or organization to engage relevant stakeholders for a clear purpose with the goal of working collaboratively to achieve positive economic, social and environmental outcomes.

RAZ Finance Stakeholders include $RAZ token holders, our co-founders, development and governance team members, project owners, individuals and companies utilizing the RAZ Finance online platform, partners and extended network, suppliers, the ESG and impact investment community, shareholders of our partner companies and advisors in accordance with the geographic scope and location of a particular project or initiative.

It is now also recognized as a fundamental accountability mechanism, since it requires a company or organization to:

1.1.1. Involve stakeholders in identifying, understanding and responding to governance, sustainability and impact issues, concerns, and;

1.1.2. To report, explain and answer to stakeholders with regards to the company or organization’s decisions, actions and performance across a range of indicators, including those that are governance-based, financial, social, and environmental.

1.2. Goals

1.2.1. Stakeholder involvement in the process of setting specific outcome objectives related to the economic, social and environmental performance of the organization and its projects and initiatives.

1.2.2. Transparency and accountability related to the organization’s achievement of specific outcomes related to its economic, social and environmental performance.

1.2.3. Stakeholder involvement in the process of RAZ Finance project outcomes, including those that substantiate progress according to Impact Metrics, Sustainable Development Goals and Indicators.

1.2.4. The ongoing development of an inclusive, fair and transparent organizational culture, that engages stakeholders in the identification of potential gaps and problem areas related to product and project outcome delivery by RAZ Finance.

1.3. Outcomes

RAZ Finance is dedicated to outlining specific outcomes as related to the positive social and environmental impact our Stakeholder Engagement initiatives are intended to create. Our process in realizing those outcomes involves:

1.3.1. Collaboratively creating project-specific stakeholder engagement plans;

1.3.2. Outlining specific impact metrics according to internationally-recognized standards, including, but not limited to, the Global Impact Investing Network’s catalog of IRIS impact metrics;

1.3.3. Establishing clear methods of engagement, setting meeting dates and leading collaborative projects in accordance with each individual project-specific stakeholder engagement plans.

2. Governance and Decision-Making

2.1. RAZ Finance Stakeholder Engagement Initiatives are influenced by the organization’s evolving, increasingly decentralized governance model, including those initiatives launched and realized through the deployment of smart contracts, and are influenced by feedback from $RAZ Token Holders according to voting rights established by the DAO, Team Members, Advisors, and Investors.

2.2. Our community proposes, and votes on the acceptance of, variations of our Stakeholder Engagement Code of Conduct, Plans, and Procedures, become open for feedback from all Stakeholders including, but not limited to: $RAZ Token Holders, Co-Founders, Members of the Organization, Team Members, Companies and Organizations Utilizing the RAZ Finance Platform, End-Users, Partners and Extended Network, the ESG and Impact Investment Community, Advisors, Stakeholders of our partner companies and Beneficiaries related to our collective services, solutions, and technology platforms, in accordance with the geographic scope and location of a particular project or initiative.

2.3. Stakeholder Engagement practices and procedures may vary from one geographic location to the next, in accordance with RAZ Finance project goals and outcomes, in alignment with the needs, goals and objectives that relate to particular local stakeholder groups, including underrepresented groups that may vary. Definitions of underrepresentation may vary depending on ethnicity, race, religion, economic status, occupation, gender, political opinion and further determining factors.

3. Scope of Engagement

The following are specific methods of engagement that relate to the scope of Stakeholder inclusion as part of RAZ Finance Governance:

3.1. $RAZ Stakeholder Community Groups – organized engagement of stakeholders with voting rights, including co-founders, team members, investors, advisors, end-users of the RAZ Finance platform, and partners.

3.2. Collaborative Stakeholder Engagement Planning – A project-based process that involves Stakeholders in the development of specific engagement plans that relate to a particular project or initiative. Plans are brought to the $RAZ Stakeholder Community for voting and acceptance.

3.3. Online Forums, Groups and Surveys – Stakeholder participation in online Forums and Groups is enabled through communications channels including: video conference calling, messaging applications, by email, and directly on the RAZ Finance Platform

4. Team Member and Advisor Engagement

4.1. RAZ Finance engages individuals who participate in our Information Technology and Impact Management training programs as part of our Stakeholder Engagement Planning processes. Team members engaged as part of our information technology, communications and web development team are provided with formal onboarding training that includes skills development for their particular area of work, along with introductions to the organization’s overall scope of work in the blockchain, information technology, decentralized finance, impact finance, impact measurement and management, and sustainable development fields.

4.2. Team members and advisors are provided with access to the RAZ Finance platform and its tools and resources, while also being provided with opportunities to take additional courses related to their professional development. According to their scope of personal interest, additional opportunities are provided related to non-career related development, including language courses, sponsorship of employee sports activities and training, and flexible work schedules that accommodate such initiatives.

4.3. Plans and procedures are in development for the purpose of engaging minority and underrepresented groups. The identification and engagement of these underrepresented groups takes place in open format through our community communication channels, including forums, messaging groups, and groups including the RAZ Finance Discord channel.

5. Impact Measurement and Management

Standards, resources, tools and methodology utilized for the purpose of impact measurement and management to substantiate and verify the achievement of economic, social and environmental impact outcomes include, but are not limited to:

5.1. Progress, program and policy development in alignment with B Corporation standards, at RAZ Finance and alongside our partners;

5.2. The Global Impact Investing Network catalog of IRIS Impact Outcomes;

5.3. Direct stakeholder involvement in impact report reviews and impact outcome verification;

5.4. Metrics, data, tools and resources available through the RAZ Finance platform;

5.5. Targets and Indicators in accordance with the Sustainable Development Goals.

6. Reporting and Transparency

The levels of reporting within the organization for the year 2021 are:

6.1. Publicly transparent reporting made available on the organization’s website and the public RAZ Finance impact forum inclusive of documentation and verification events.

6.2. Reporting to $RAZ Stakeholder Groups inclusive of Team Member representation;

6.3. Transparency through open groups including those on Telegram and Discord;

6.4. Reporting to the organization’s Investors, Project Owners and Partners;

6.6. Reporting to the Impact Investment Community and Stakeholders, including Affiliates and Partners, Project and Program Participants;

6.7. Third-party verification and certification through the non-profit B Lab organization.

7. Accountability

The organization’s accountability structure for the year 2021 is as follows:

Grievances and disciplinary issues are addressed by Team Members, through Stakeholder Groups, Governance channels and open communication channels.

Team Members are provided with clear performance-based expectations, key performance indicators and milestones related to their work.

Accountability Level Structure Representation and Responsible Individuals Procedures
Stakeholder Group

Team members, investors and advisors.


Miriam Davidovic

Raphael Bitterman

Nemanja Tomanovic

The Governance group develops and proposes Stakeholder Engagement Codes and Procedures to be brought to the community for voting and acceptance. The Governance group influences the organization’s scaling and growth strategy, the development of new and improved product offerings, programs, codes and procedures, along with the consistent implementation of sustainable development and impact management standards as part of the organization’s operations.
Advisory Group

Representation includes Customers, Suppliers, Investees, Impact Investors, and advisors selected for their commitment to sustainability, the realization of impact outcomes, and the development of the regenerative economy.

Lead Advisor:

Margaret Mondlane

The Advisors influence the organization’s business development processes and propose clear sustainable development, impact measurement and management, and investment strategies. Advisors further review the organization’s projects and initiatives, technological platforms, revenue models, token economics and engineering.
Stakeholder Engagement Planning Group
Representation is open to all stakeholders
The Stakeholder Engagement Planning Group is an active working group that develops engagement plans for each individual project or initiative. The Group further develops project plans and specific outcome measurement plans in alignment with third-party standards acceptable to the organization.
Project-Based Engagement
Variable Structure Per-Project
Project-Based Engagement Group structure, representation and scope of work vary on a per-project basis and depend on the specific needs, and intended outcomes, related to collaborative work with Customers, Suppliers, Community Organizations, Team Members and further stakeholders.

2021 Stakeholder Engagement in Practice

Stakeholders Method of Engagement Initiatives
Team Members
  • Weekly team meetings
  • Employee surveys
  • Team member involvement in proposal and project development
  • Team member inclusion in executive meetings with partners, investors and recipients of the DAO’s funding.
  • Dedicated meetings once per week
  • Smart contract deployment
  • Impact measurement and management strategy development
Project Owners
  • Regular meetings in accordance with project goals and impact outcomes
  • Project Owner representation as part of Governance, Stakeholder and Advisory Groups
  • Project Owner feedback on code, program, proposal and initiative development, communication, revenue models, token economics and engineering.
  • Meetings once per week during active projects. Monthly Stakeholder and Advisory Group meetings.
  • Clear communication channels with identified team leaders
  • Feedback mechanisms include the RAZ Finance platform.
  • Quarterly meetings
  • Supplier representation at stakeholder and advisory groups
  • Online and community meetings
  • Customized feedback mechanisms that address the unique needs of each Supplier
The Impact Investment Community
  • Facilitating active collaboration between stakeholders across the impact investing and regenerative economic community, with a focus on stakeholder capitalism
  • Customized feedback mechanisms that address the unique stakeholder needs, including custom training.
Aligned DAOs, Community Organizations and Nonprofits
  • Monthly meetings related to active projects, partnerships and collaborative initiatives
  • Engagement through the RAZ Finance platform
  • Aligned DAO Community and Nonprofit Organization representation as part of RAZ Finance Stakeholder and Advisory Groups.
  • Customized feedback mechanisms that address the unique needs of each DAO, Community Organization and Nonprofit, including custom training.
  • The development of community-specific programs and initiatives, according to the regions within which members of this Stakeholder category operate